Posts filtered by tags: Customer-service[x]


 

Sullivan’s Tire Pros & Auto Service Uses Advanced Online Chat Technology to Keep a 70-Year-Old Business Thriving

How do you keep a multi-generational tire and automotive service business positioned for lasting growth? This was the opportunity Ryan Sullivan, Owner and President of Sullivan’s Tire Pros & Auto Service in Seaside, CA considered when he returned to the family business from a successful career in the technology industry. The answer: use the latest online chat technology to deliver the customer-centered experience that has kept Sullivan’s Tire Pros & Auto Service thriving for 70 years. Locally-ow...
Tags: Customer Experience, Customer Service, Autos, Bay Area, Customer Stories, Ryan, Sullivan, Otis, Monterey Peninsula, Ryan Sullivan, Openbay, Online Chat, Service Provider Resources, Industry Profiles, Customer Engagement Platform, Openbay Otis


Scaling customer support and maintaining employee and customer satisfaction even through a pandemic – Interview with Nick Misewicz of Pura Vida Bracelets

Today’s interview is with Nick Misewicz, Customer Success Manager at Pura Vida Bracelets. The company was founded in Costa Rica in 2010 and is headquartered in […]
Tags: Business, Leadership, Interviews, Customer Experience, Customer Service, Employee Engagement, Culture, Team, Costa Rica, Employee Experience, Customer Success, Team Development, Service Experience, Pura Vida Bracelets, Nick Misewicz


Looking for some customer experience inspiration? Check out iNspire

In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]
Tags: Business, Technology, Customer Experience, Customer Service, Change, Culture, Innovation, Customer Experience Management, Pega, Pegaworld


How to Use AI for Your Business

By Kayla Matthews One of the most significant breakthroughs of the past few decades has been artificial intelligence. However, AI has mostly reserved for big tech companies that could afford to research how it worked and develop custom AI-powered tools — until recently. There is now a variety of tools, platforms and solutions directed at end-users who don’t necessarily have deep AI or technical knowledge — meaning that almost every business can take advantage of the tech. Here are a few differen...
Tags: Tools, Microsoft, Customer Service, Ibm, Salesforce, Business Intelligence, Branding, Kayla Matthews, Cognos Analytics, Business Intelligence With AI Business, Michael Dziedzic


11 Customer Service Psychology Secrets that go Down the Funnel, Not Down the Drain

One major trait that defines top-notch customer service is understanding consumer behavior –the study of individuals, groups, or organizations and all the activities associated with the purchase,... Please click on the title to read the full article!
Tags: Sales & Marketing, Customer Service, Innovation, Conversion Rate Optimization, Copy Writing


11 Customer Service Psychology Secrets That Go down the Funnel, Not own the drain

One major trait that defines top-notch customer service is understanding consumer behavior –the study of individuals, groups, or organizations and all the activities associated with the purchase,... Please click on the title to read the full article!
Tags: Sales & Marketing, Customer Service, Innovation, Conversion Rate Optimization, Copy Writing


The current crisis has put a very pragmatic lens onto digital transformation – Interview with Tom Libretto of Pega

Today’s interview is with Tom Libretto, the CMO of Pega, an enterprise software vendor that focuses on customer engagement, intelligent automation and customer service solutions for […]
Tags: Business, Technology, Leadership, Interviews, CMO, Customer Engagement, Customer Experience, Customer Service, Change, Customer Experience Management, Customer Loyalty, Customer Retention, Pega, Pegaworld, Proactive Customer Service, Tom Libretto


Microsoft just revealed its first industry-specific cloud and these recent hires hint which industries could be next (MSFT)

Microsoft introduced a cloud initiative tailored specifically for the healthcare industry during the company's Build developer conference this week, following similar initiatives from Google, IBM, and Amazon. It's Microsoft's first industry-specific cloud, and the company hired Greg Moore, the executive running it, in 2019. The company also recently hired executives with expertise in the financial services and energy industry, which suggests that specific clouds for those industries could be c...
Tags: Google, Amazon, Microsoft, Microsoft Health, Trends, Customer Service, Bank Of America, Steve Ballmer, Ibm, Bp, GlaxoSmithKline, Amazon Web Services, Microsoft Research, Big Pharma, Willis, Borden


Microsoft just revealed its first industry-specific cloud for healthcare and recent hires hint which industries could be next (MSFT)

Microsoft introduced a cloud initiative tailored specifically for the healthcare industry during the company's Build developer conference this week, following similar initiatives from Google, IBM, and Amazon. It's Microsoft's first industry-specific cloud, and the company hired Greg Moore, the executive running it, in 2019. The company also recently hired executives with expertise in the financial services and energy industry, which suggests that specific clouds for those industries could be c...
Tags: Google, Amazon, Microsoft, Microsoft Health, Trends, Customer Service, Bank Of America, Steve Ballmer, Ibm, Bp, GlaxoSmithKline, Amazon Web Services, Microsoft Research, Big Pharma, Willis, Borden


You can call Zappos to ask for help on anything—one doctor did and was able to help 300 COVID-19 patients

Imagine this. A hospital that is busy dealing with coronavirus patients finds that it is running out of pulse oximeters, the little gadgets that clip onto […]
Tags: Business, Leadership, Customer Experience, Customer Service, Culture, Ideas, Zappos, Customer focus, Customer Service for Anything


Measuring Customer Service Effectiveness: eCommerce Customer Service and Support Metrics that matter

One of our main jobs as digital marketers is to always look to enhance the customer experience on every touchpoint that customers might have with our brands.  Without tracking several key... Please click on the title to read the full article!
Tags: Ecommerce, Sales & Marketing, Customer Service, Innovation, Measuring Customer Service


Directly, which trains customer service chatbots with expert advice, raises $11M more

Directly, a startup whose mission is to help build better customer service chatbots by using experts in specific areas to train them, has raised more funding as it opens up a new front to grow its business: APIs and a partner ecosystem that can now also tap into its expert network. Today Directly is announcing that it has added $11 million to close out its Series B at $31 million (it raised $20 million back in January of this year). The funding is coming from Triangle Peak Partners and Toba C...
Tags: Amazon, Startups, TC, Enterprise, Microsoft, Samsung, Customer Service, Artificial Intelligence, Airbnb, Cruz, Northgate, Toba Capital, Triangle Peak Partners, Chatbots, Tyler Peterson, Directly


Your Team is Your Biggest Online Influencer

This is a guest post by Lydia Yang, a digital marketing consultant/ trainer from Singapore, and the founder of LydiaScapes, an adventure travel and climbing site. […]
Tags: Business, Singapore, Marketing, Customer Service, Culture, Team, Team Development, Lydia Yang, Lydiascapes


The Future of Customer Service: Top Trends in 2020

Just how much does customer service matter to today’s customers? For companies within the hospitality... The post The Future of Customer Service: Top Trends in 2020 appeared first on Are Morch, Hotel Marketing Coach.
Tags: Seo, Customer Service


4 Steps Businesses Can Take Today to Help Their Business Through COVID-19

As we know, the impact of COVID-19 has hit small businesses particularly hard, with many struggling to stay afloat given the new reality of quarantines and shelter-in-place orders. While none of us can predict how long this crisis will last or how long it will take for federal support to reach all of the hurting small businesses, there are few small steps business owners can take immediately to help them weather the storm in the meantime. Here are four simple steps I recommend small businesses t...
Tags: Business, Management, Customer Service, Square, Facebook Live, Kabbage, Right Now, Lake Forest California, Doral Florida, Facebook Small, Monkey Business Images, Rich Rao, COVID, Bring Your Business Online


Leading a digital transformation that will never end – Interview with Duncan Macdonald of UPC Switzerland

Today’s interview is with Duncan Macdonald, Chief Information Officer (CIO) at UPC Switzerland, which is part of the Liberty Global group. Duncan joins me today to […]
Tags: Business, Leadership, Digital Transformation, Interviews, Customer Experience, Customer Service, Employee Engagement, Change, Culture, Customer, Switzerland, Evolution, Team, Liberty Global, Duncan, Pega


Good Form

Why are you out and about? I'm out of paper and toner from printing out self-declarations...   A fab way to get around printing the forms...From the folks who gave us t-shirts with aseatbelt printed on it (used in Naples!) ;) In the time of coronavirus, the Italian 'bella figura' has taken on new significance. No, I'm not talking about those designer facemasks coming out from Gucci or Prada. But the forms that have accompanied us during the crisis. Rather than simply aski...
Tags: Travel, Health, Customer Service, Rome, Italy, Lodi, Gucci, Naples, Italians, Forms, Lockdown, Lipari, Coronavirus, Auto-dichiarazione, Quarantene


Why your customer service matters most now

In today's world, what is the best strategy for moving forward? The answer might be less about adopting new tech, and more about focusing on individualized service and a stellar client experience.
Tags: Technology, Opinion, Strategy, Customer Service, Service, Radio, Agent, Plan, Brokerage, Curbside Pickup, Teresa Boardman, Client-centered Real Estate Company, Individualized Service


How to Optimize E-commerce Customer Service and Support for More Conversions?

Quick question: On your eCommerce list of daily priorities that should never be ignored, where do you rank your customer service or customer support?  Does it come first? Or second? Or maybe... Please click on the title to read the full article!
Tags: Ecommerce, Customer Service, Innovation, Conversion Rate Optimization


How to Optimize E-commerce Customer Service and Support for More E-commerce Conversions?

Quick question: On your eCommerce list of daily priorities that should never be ignored, where do you rank your customer service or customer support?  Does it come first? Or second? Or maybe... Please click on the title to read the full article!
Tags: Ecommerce, Customer Service, Innovation, Conversion Rate Optimization


CallMiner uses speech analytics to identify and crowd source answers to surprising customer queries

Amid this crisis that we are currently going through, I’ve been hearing lots of stories from organizations saying that customers are calling them and asking lots […]
Tags: Business, Technology, Customer Experience, Customer Service, Innovation, Team, Call Centre, Consumer Behaviour, Contact Centre, Speech Analytics, Contact Center, Proactive Customer Service, CallMiner, Jeff Gallino


How to Turn Every Customer Service Call Into a Valuable Customer-Retention Conversation

People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an opportunity to either keep or lose a customer. Your customer service team is on the front lines of building relationships with customers—not just taking routine calls or fielding mundane questions. Lots of companies miss out on opportunities to maximize the potential of their customer service team. W...
Tags: Sales, Customer Service, Key Lessons for Entrepreneurs Starting A Business, Gregg Schwartz


Vanguard Digital Advisor Review – A Brand-New, Low-Cost Robo-Advisor

Vanguard has long been a champion of low-cost investing, as is evident by its thousands of no-fee funds and commission-free brokerage service. In fact, Vanguard’s founder, Jack Bogle, was also the father of index funds, diversified investments with razor-thin transaction costs. So it shouldn’t come as a shock that Vanguard’s brand-new robo-advisor, Vanguard Digital Advisor, is inexpensive and efficient. While it hasn’t been officially launched, the Vanguard has already announced the details of i...
Tags: Marketing, Customer Service, SEC, Don, Vanguard, FINRA, Jack Bogle, Betterment Digital, Robo Advisors, Vanguard Total Stock Market ETF, Personal Advisory Services PAS, Digital Advisor, Vanguard Digital Advisor Review, Vanguard Digital Advisor, Vanguard Digital, Kat Peach


5 Ways to Provide the Best Small Business Customer Service

In today's competitive industries it can be difficult to stand out from the crowd, especially when your business is small. The best tool available for you to stand out is through your customer service strategy.
Tags: Jobs, Customer Service, Career Advice, Best Small Business Customer Service


5 organizations that are responding in inspiring and holistic ways to the coronavirus crisis

In recent weeks we have seen different organizations respond in different ways to the coronavirus pandemic. Many companies, mainly digital technology companies, have done a lot […]
Tags: Business, Leadership, Customer Experience, Customer Service, Culture, Employee Experience


Personal Capital Review – Portfolio Management, Plus Free Tools

Personal Capital is one of the most popular personal finance management apps available. That’s for good reason – it provides users with comprehensive tools to track and manage not only their investments, but their everyday spending as well. In fact, there are two main components to Personal Capital. First, there’s a free app that gives you a holistic view of your money and includes features that help with financial tasks such as budgeting and analyzing account fees. Then there’s an investment ma...
Tags: Marketing, Customer Service, SEC, FINRA, Personal Capital, Robo Advisors, Ryan Guina, Apps/Software, Personal Capital Review, Commissions Fees Personal Capital, Wealth Management Services Commissions Fees, Most Financial Tools, Harvesting Personal Capital, Human Advisors Wealth




How to Turn Every Customer Service Call Into a Valuable Customer-Retention Conversation

People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an opportunity to either keep or lose a customer. Your customer service team is on the front lines of building relationships with customers—not just taking routine calls or fielding mundane questions. Lots of companies miss out on opportunities to maximize the potential of their customer service team. W...
Tags: Sales, Customer Service, Key Lessons for Entrepreneurs Starting A Business, Gregg Schwartz


Brands and customers need to step up and work together in this time of crisis

We are living in both challenging and unusual times. Many firms are struggling to stay afloat. Some are having to close their doors (hopefully only) temporarily. […]
Tags: Business, Technology, Leadership, Brand, Communication, Customer Engagement, Customer Experience, Customer Service, Employee Engagement, Change, Culture, Team, Branding, Call Centre, Employee Experience, Consumer Behaviour


Anxious clients? Here’s how you can respond

In the world of luxury real estate, it’s not unusual for clients to feel a sense of urgency, pressure, and even anxiety. While a global pandemic and related economic crisis certainly ups the ante for agents and raises a unique set of risks, stressors, and challenges, we are well equipped with the tools necessary to comfort our clients and see them through these difficult times.
Tags: Sponsored, Real Estate, Customer Service, Radio, Agent, Reassurance, Nervousness, Luxury Real Estate, Customer Care, Client Service, Self-care, High-End Real Estate, Sotheby's International Realty, Apprehension, Leading in Luxury, Sponsored Sections